Reviews

Fountain Lakes Storage

5.00starstarstarstarstar
(66 Reviews)
5
4
3
2
1

Fountain Lakes Storage

5.0 Rating - 66 Reviews
Leave a Review

Alexis Traylor

starstarstarstarstar
on google Tuesday June 30, 2020
Easy sign up and rental process! Staff very professional. Secure, clean and new facility! I don’t think you will find a better place to store your things. Highly recommend!!!

sandy boschert

starstarstarstarstar
on google Wednesday June 24, 2020
Your receipts for payment on line are the worst I have ever seen. It should not take over one page to print a receipt. 3 pages of blank space and ifo. not needed for a payment receipt. I pay by the amount of pages I print.

Scotty Humpherys

starstarstarstarstar
on google Wednesday June 24, 2020
Tyler was exceptional. He gave me all my options and helped me select the appropriate sized storage for my needs. The facilities are immaculate. I couldn’t imagine going anywhere else. Thanks Fountain Lakes storage!

David Masnsell

starstarstarstarstar
on google Wednesday June 17, 2020
This reviewer did not leave a comment about their rating.

Joy Andrews

starstarstarstarstar
on google Wednesday June 17, 2020
I moved here to St Charles in October. I was having my stuff brought by truck but the company wasn’t sure when. I had called fountain lakes storage and told them my situation and Tyler was very understanding and helpful. He assured me I would have a storage when my stuff got there but I didn’t have to pay for it to be saved. I also received the promotion of first months rent free. The facility is super nice. It’s all brand new. Ive never seen any bugs and I go there quite frequently. It’s climate controlled which is super nice, I had snow glows previously that got ruined for not being in a climate controlled facility along with other things. They have free to use hand carts and dollies. The lights are on a motion sensor. The bathroom is spacious and super clean. It’s very easy to get to and park. You can pull up right to the electric door. It’s all entrance by passcode. They usually have music on if I go earlier in the day which is nice because it’s a big place and the music is nice to have and listen to when looking for something. You can pay online which is easy and quick. The location is very easy to get to as well, right off of Elm and 370. If you have a big move there’s plenty of places to eat and take a break right there. I had called other recommended places in St Charles and even though I had told them I didn’t know when the truck would be delivering they would call me weekly and ask which was frustrating and annoying, I felt like they were holding a spot unwillingly and wanted me to pay before I even got my stuff but I don’t understand why because they always are looking for renters. That’s why I made a point at the beginning to let you know of my situation. Fountain lakes didn’t harass me or bother me, they waited until I called them back and let them know the date. Oh! here’s a bonus, if you fish and you need to run to storage there’s Fountain Lakes fishing right there. 3 good size fishing ponds so if you keep your fishing stuff in the storage it’s a hop skip and jump to get your line in the water. Also if your going to rent it’s easy to get a lock from them, and probably best as you can’t just use any lock and they don’t charge you an absurd price for it either.

Jake L

starstarstarstarstar
Fountain Lakes Storage is a spectacular storage facility! Not only are the prices extremely fair for a climate controlled storage unit, but the building is spotless and Tyler was awesome to work with! Whether you are looking for a long or short-term storage option, Fountain Lakes Storage is where you want to be!

A Crew

starstarstarstarstar
I was looking for a clean and well priced storage facility, I found it with Fountain lakes storage. The building was clean and climate controled. A plus was they have Very polite and helpful staff. I thank them for all their help. I recommend this storage facility.

Amy Beckmann

starstarstarstarstar
Tyler is the best! Very knowledgeable, professional and helpful. Thanks so much!

Sharon North

starstarstarstarstar
Awesome service. Very clean and safe facility. I highly recommend this company!

Kevin Luetkemeyer

starstarstarstarstar
Facility is always clean, secure and well lite at night! Staff is incredibly friendly. I couldn't be happier with my choice of storage facilities!

Mike Lewis

starstarstarstarstar
Fountain lakes storage has been one of the best kept storage facilities I have been in or used very clean and well maintained. The staff has been great and very professional and friendly anytime I have spoke with them. I would recommend this facility to anyone looking for storage units.

Dave Spaulding

starstarstarstarstar
Very clean and the prices are very reasonable. Never had a problem and staff is incredibly nice. Highly recommended.

Tom Ronk

starstarstarstarstar
Clean, nice environment to work in. Great help with questions and goes out of their way to make you feel wanted as a costomer! Would strongly recommend this facility. Tom Ronk

Randy Johnston

starstarstarstarstar
Tyler was very helpful in explaining how to get the best deal for the time period that we think we are going to need. This place is really clean inside and out. Looks like the spent a lot of money building this facility; everything is top notch.

Debby Wilkewitz

starstarstarstarstar
Easy to work. Very informative very helpful. Nice people. Very clean and friendly. They have carts and dollies for free use. Very clean place so there is no worry of bugs or mice. I highly recommend Fountain Lakes Storage

Susan Meyer

starstarstarstarstar
This is my first time using a storage facility and the unit and staff are great! Tyler’s follow up was helpful and he made the process so easy. The entire facility is extremely clean and I have told all my neighbors in New Town how convenient and top notch Fountain Lakes is!

Beverly Hanneke

starstarstarstarstar
We recently moved from Ohio and needed storage for over half of our home items. Tyler was awesome to work with over emails and phone. Everything was set up sight unseen. When we arrived we were very happy with the storage facility and the cleanliness. In our exhausted state we didn’t lock our unit correctly and Tyler called us the next morning during his walk through to let us know we needed to return to properly secure our items. Great Experience. Great Price

JA Gizzie

starstarstarstarstar
Awesome friendly and helpful staff. Very clean units.

Michelle Cote

starstarstarstarstar
Super convenient to new town. Clean facility. Super nice staff. Pain free. They even offered to help move everything for me. No not really, but super easy process.

Irene I

starstarstarstarstar
The facility is clean and bright. There are plenty of carts to help with transporting your items. Staff was very friendly and helpful, with convenience of online and phone transactions. Price is great!

Nick Otte

starstarstarstarstar
Facility is very clean and customer service while looking at the different unit sizes and going through the paperwork is top notch.

Kevin Warren

starstarstarstarstar
Great clean and secure facility. Terrific customer service.

Jenn Owens

starstarstarstarstar
Wonderful experience, got me in at short notice and eased the whole transition process tremendously

Nick Kotanich

starstarstarstarstar
Awesome service, friendly staff and great pricing!! Also very clean!!!!!

Amanda Gibson

starstarstarstarstar
Super clean facility with great security! Temp controlled rooms and very friendly staff.

Rolayne Harris

starstarstarstarstar
This facility is new and carefully maintained. Ron was very accommodating in helping us find just the right unit to meet our needs. The fact that all units are indoors in a climate controlled environment was a determining factor in our selection of this facility. The convenient access hours make getting to our unit easy. Super happy with this place.

Bobby Gipson

starstarstarstarstar
Tyler was friendly and very professional. Clean facility and great prices. Highly reccomend.

John Fisher

starstarstarstarstar
During our recent move, we rented 2 units for 9 months. Tyler made the whole process so easy from start to finish. This facility is super clean and has anything you need to make storing your items easier. You can purchase a lock or moving supplies, use the dolls or carts available at every entrance door and it has a very nice bathroom. It is a secure facility and has easy access for renters, which was important to us as we needed to access our unit frequently. We have nothing but good things to say about Fountain Lakes Storage and we would use them again in the future.

Shari Stewart

starstarstarstarstar
Tyler was very friendly and helpful through the whole process.This is a very Clean,Safe,Convienient and a cheaper than other storage places.Truly appreciate it😀😀😀

Martha Mazzola

starstarstarstarstar
Everything about Fountain Lakes Storage was great! It was clean and easy to maneuver! We would definitely use them again.

Key Shear

starstarstarstarstar

Dawn DeFuria

starstarstarstarstar
Upon walking in to set up my rental needs (after seeing high ratings and excellent comments online about this place) I was exceptionally impressed with Tyler and his professionalism. Tyler provided all the important details with terrific patience and poise !! I left feeling excited and very happy with this place. It is kept sooooo clean and I have no worries that all will go well with storing things here at Fountain Lakes.

Kim Williams

starstarstarstarstar
Tyler is extremely friendly and he has been very helpful through the whole process, over the phone and in person. I will recommend the superior customer service he has provided to anyone who needs a unit!

Ann Carlson

starstarstarstarstar

Jared Hagely

starstarstarstarstar
A1 service and experience with Fountain Lakes! Super clean facility! I will continue to use and refer anyone needing storage services.

Douglas Gary

starstarstarstarstar

Mike Snevets

starstarstarstarstar
Very personal family owned business! From the moment I walked in Tyler was extremely friendly and professional. Immediately gave me a tour and I was sold. The facility was clean, easy to navigate, and most importantly, secure!

Billy King

starstarstarstarstar
Tyler was a big help and very understanding of what I needed and made it super easy to get a unit!

Ramsey Sanchez

starstarstarstarstar
Great place! Stayed open late to accommodate my schedule and was very detailed in explaining everything and getting me settled in

Russ Lowrey

starstarstarstarstar
Nice clean indoor facility with reasonable rates and easy access.

Pam Kelley

starstarstarstarstar
We just rented a unit at fountain lakes What a great experience! The staff is fantastic and the facility is terrific!

Kelly Marcellino

starstarstarstarstar
We just rented a storage space this past weekend. Love the fact we can go month-to-month and are not required to sign a long term contract. Highly recommend.

Open i

starstarstarstarstar
Tyler! Awesome and the location very convenient.

Paul Rosell

starstarstarstarstar
Tyler was extremely helpful and friendly. I was originally at another storage facility but immediately decided to move to Fountain Lakes once I got a tour. Clean, Safe, convienient and much cheaper than my outdoor storage unit. The complimentary dollies and carts help out a lot!

Mike Clegg

starstarstarstarstar
It's all about where you want to put your trust. Tyler manages a well maintained facility that is clean, secure and modern. All will feel at ease leaving their valuables here.

Nanette Bachler

starstarstarstarstar
Just rented a unit the units are very clean and well maintained and secure. I would recommend this storage to everyone.

Anne Browning

starstarstarstarstar
Great facility. Tyler was very helpful. I would recommend this facility and would use again.

Callie Vines

starstarstarstarstar
Tyler made renting a unit a super quick process. Very clean and reasonable prices. Would have done this sooner if we knew it was this easy !!! So nice to talk to a real person not a machine like some other storage places in our area !!!!

Patricia Snelson

starstarstarstarstar
Great facility and Tyler really delivers excellent Customer Service! Highly recommend this place!!

Brennon McWeeney

starstarstarstarstar
Tyler at Fountain Lakes Storage was very friendly and worked with us as our storage need went from 1 unit to 3 before we moved. He was very responsive when we had a issue with one of the unit doors. The facility is always climate controlled and clean. The equipment available for use is newer so no stuck wheels or cart pulling to one side. Tyler is the man for all your storage needs!

Derrick Boyd

starstarstarstarstar
Awesome service. Wonderful facility. Good price

Eric Rosen

starstarstarstarstar
Great experience so far with sign up and access to the building. It’s the safest most secure facility I have used for storage.

David Franklin

starstarstarstarstar
Storage unit has a variety of different sizes all reasonably priced and is located within miles from my home. First month is free and you can't beat their prices on brand new units. Thanks Tyler!

scott ayers

starstarstarstarstar
Tyler gave a thorough walk through and tour of the facility. He explained everything in full detail and made the process quick and easy!

Brenda Landers

starstarstarstarstar
Very nice facility. Safe & clean!

vanna stout

starstarstarstarstar
Love this place. I greatly appreciate the carts to use to carry items to our storage unit.

Steph Barry

starstarstarstarstar
We have had a great experience setting up our storage at this facility. The facility is clean, secure, and the staff are very knowledgeable and friendly. We believe the rates are reasonable compared to other storage facilities. First month is only $1. Month to month, no contract. All storage units are climate controlled. This is a perfect location if you live in Newtown or Charlestown crossing. It’s located just off 370 and Elm. They have made the transition a very smooth process. Would highly recommend.

Brandon Patrick

starstarstarstarstar
One of the nicest storage place I have ever been to and the management staff is very nice

Joy Hedley

starstarstarstarstar
Great facility and staff. Easy process to rent a unit. Equipment available to help move in/out. Very clean and secure. Will definitely recommend to family and friends.

Katherine Ennis

starstarstarstarstar
Great customer service; Very clean & secure

Nataly Islas

starstarstarstarstar

Ashley Oliver

starstarstarstarstar
The gentleman in the office was super helpful, professional, knowledgeable, and accommodating. The facility is spotless clean, security is above what you would expect from a storage unit, and I love that they have dollies and carts available for easy transport of items from loading area to your unit. Overall great facility! I would highly recommend to everyone!

Derek Kemp

starstarstarstarstar
Great staff. Automatic payments. Secure building. What else do you want?

Kaylee Pegg

starstarstarstarstar
They are great price very clean and the people who work here are super nice and helpful!

Keri Sauder

starstarstarstarstar
We found the storage facility spotless, secure and kept at ideal temperature. Tyler was friendly, helpful and easy to work with. He explained our responsibilities, sold us a lock, explained how the unit doors operate as well as the security system. We are happiest with the location.