Frequently Asked Questions (FAQs)

General Information & Location

Q1. Do you have a storage unit near me?

Yes. Fountain Lakes Storage is locally family-owned with locations in St. Charles, Farmington, and Ste. Genevieve. Our Fountain Lakes facility is conveniently located near Hwy 370, Elm St., Lindenwood University, and Main St. St. Charles.

Q2. Is Fountain Lakes Storage a corporate chain?

No. We are a locally owned and operated family business managing four locations. We are not a run-of-the-mill big-box chain.

Q3. Is the facility unmanned?

No. Unlike many competitors, we have a dedicated manager on-site during business hours to assist with rentals, maintenance, and questions.

Q4. Do you have social media?

Yes. You can follow us on Facebook and Instagram for storage tips and updates.

Rentals, Pricing & Payments

Q1. How much does a storage unit cost?

Prices vary by size. Please visit our website for current rates and online reservations. We strive to keep prices low and will price-match competitors if you bring proof of their current rates.

Q2. Do I need to pay a deposit or hidden fees?

No. We do not charge reservation fees or security deposits. We also do not require long-term contracts; all rentals are month-to-month.

Q3. How do I rent a unit?

You can reserve a unit online, call our office, or visit us in person to get started immediately.

Q4. How do I pay my rent?

We offer several payment options: Auto-pay (credit card), online via the tenant portal, by check (mail or drop-off), or in person at the office.

Q5. Do you offer current specials?

Yes. Check the “Rent Now” page on our website or call our office for the latest deals.

Unit Features & Facility Amenities

Q1. What size unit do I need?

That depends on your inventory and access needs. We recommend calling or visiting us in person so our staff can suggest the most cost-effective size for you.

Q2. Should I choose climate-controlled storage?

Yes. Missouri weather fluctuates seamlessly. All units at Fountain Lakes Storage are temperature-controlled to protect sensitive items like electronics, furniture, and documents.

Q3. Are the units on the ground floor?

Yes. We are a 100% ground-floor facility. There are no elevators or stairs, and we offer wide corridors and handicap-accessible units for easy loading.

Q4. Is the facility clean?

Absolutely. We pride ourselves on keeping our facilities immaculate, spotless, and bright.

Q5. What kind of security do you have?

We utilize 24-hour HD video surveillance, keypad code entry, and ample lighting. Additionally, our on-site management performs daily property walks and lock checks.

Q6. Do you sell moving supplies?

Yes. We sell boxes, tape, and locks in our office. We also provide courtesy dollies and hand carts for your convenience.

Business & Insurance

Q1. Can I use a unit for my business?

Yes. We understand the needs of self-employed owners and offer great solutions for inventory, equipment, and document storage. Visit our “Business Storage” section on the website for details.

Q2. Do I need insurance?

Check your homeowner’s or renter’s policy first; many cover storage. If yours does not, we can help you find an affordable policy. Business owners should also check their business insurance.

Q3. What do customers say about you?

We maintain a 5-star reputation for cleanliness and service. We also offer a customer referral program, ask our manager for current details.